Customer Information

Establish Services

For any service to be established you must complete this application along with payment of applicable deposits, previous unpaid balances, fees or assessments. You are required to provide us identification, preferably your driver’s license. If renting, a copy of your lease or statement from landlord will be required.  If you own the property, proof of ownership is required.
 

Security deposits

Security Deposits earn six percent interest and are refundable (applied to your current account) after two years if you have established an A - 1 credit rating.
 

Payment Policy

Utility bills are rendered on the first each month. Account balance is due by the 15th of each month.  Please pay by the 15th of each month to avoid a 3% late fee penalty charge to your account.   Any accounts not paid by the 25th of each month are subject to disconnect of services due to nonpayment. However, if  the 15th or 25th of the month is on a weekend or holiday –Richmond Utilities always allows the next business day for payment. 
 

Options for payment

Pay bill in person at our 300 Hallie Irvine Street office during normal business hours, or for your convenience we have a 24 hour depository box in the front of our building.  Please do not put cash in our drop box – Richmond Utilities is not responsible for any cash in the depository.

Paying by mail

If paying by mail please submit in a timely manner so that we may receive payment by due dates.  Richmond Utilities is not responsible for mail delivery time.
 

Online

You may pay bill online at www.richmondutilities.com. There is a step by step instruction sheet to assist with setting up account..  This service is very convenient,  because it allows you to review account balances and pay 24 hours a day 7 days a week from anywhere that you have internet access.

Electronic Funds Transfer

You may set your account up on Electronic Funds Transfer – with this option your current balance is automatically withdrawn from your bank account. If interested in this option you may enroll by completing a form in our office or by completing  the form on the back of your monthly utility bill.


Non-payment policy

If your payment has not been received or you have not made special arrangements by the 25th of the month your account is subject to termination of services.  Once we dispatch service order to disconnect for non-payment, you are required to pay balance due along with additional service charge.  If services are disconnected for non-payment, you will be required to pay balance in full to reconnect service.  After payment is collected a service order will be dispatched to reconnect service, and someone 18 years old or older must be home to sign the service order so that the service can be restored.


Voluntary disconnect of services

To disconnect services please submit a written request to our office with the following information: name, current address, phone number, date you wish to disconnect services and a forwarding address.  You may stop by our office to complete disconnect of services form.
Any security deposits you may have are applied to your final billing. Deposit balance will be applied to your current account if applicable.   Deposit balances of less than $10.00 shall be available for pick up at Richmond Utilities in 60 days.  All deposit balances greater than $10.00 will be mailed to your forwarding address.


Gas Customer Requirements

 

  1. The monthly minimum bill shall apply to every residential, commercial, and industrial gas meter whether the meter is in service or temporarily disconnected. If the meter reading or calculated consumption for the bill period is greater than zero, a delivery charge (of an amount not less than for one MCF) shall be added to the minimum bill.
  2. If service is discontinued at the request of any residential, commercial, or industrial customer, Richmond Utilities may refuse service to such customer at the same premises unless that customer pays a reconnection fee equal to the number of months disconnected multiplied by the minimum bill for those months. If service is discontinued for greater than six months, then customer must have a licensed plumber perform a pressure test on customer’s gas line and a Richmond Utilities employee must witness this test.


Service rates

Current rates for services may be viewed at www.richmondutilities.com or a written copy will be provided upon request at our office.


Terms and conditions may change without prior notice.