News

PHONE CALL ALERT

Richmond Utilities will not call and demand payment to avoid service disconnection - if you receive a call in this nature please hang up and call our office to verify your account status with us.

Announcement

DEAR CUSTOMERS:

WE HAVE OUR FORMS AVAILABLE TO YOU ONLINE AND ON THE TABLE IN THE FRONT ENTRANCE FOR YOUR CONVENIENCE. PLEASE CONTACT OUR OFFICE FOR DIRECTIONS IN RETURNING THOSE COMPLETED FORMS TO US, 859-623-2323 EXT 9.

WE HAVE A DROP BOX THAT CAN BE UTILIZED FOR ALL CHECK PAYMENTS. THESE PAYMENTS ARE PROCESSED IN A TIMELY MATTER AND WILL POST TO YOUR ACCOUNT DURING NORMAL BUSINESS HOURS.

OTHER OPTIONS FOR MAKING PAYMENTS ARE:

PAY BY PHONE – 1-877-209-8211

PAY ONLINE - WWW.RICHMONDUTILITIES.COM

THANK YOU FOR COOPERATION IN THIS MATTER. WE ARE WORKING TO PROTECT THE SAFETY OF OUR CUSTOMERS AND EMPLOYEES.

Welcome to Richmond Utilities!

Within these pages you can find current information relating to our usage rates, how you can pay your bill, natural gas safety, and much more. This site is here to provide you with the most current information possible for your convenience and ease of use. If you have any more questions after visiting this site and reading what we have provided please feel free to contact us. We will be glad to answer your questions and assist you in any way possible.

Richmond Water Quality Report

Water & Sewer Rates - July 2021

Water & Sewer Rates - July 2020

New Kentucky Dig Law

RICHMOND UTILITES OFFICE WILL BE CLOSED DAILY FROM 11:30 AM TILL 12:30 PM (WALK-IN CUSTOMER SERVICE) - PLEASE PHONE 859-369-5389 DURING THIS TIME PERIOD FOR ASSISTANCE - THANK YOU

COVID-19 ANNOUNCEMENT

TO PRACTICE SOCIAL DISTANCING WE WILL BE LIMITED TO THE NUMBER OF CUSTOMERS IN THE OFFICE AT ONE TIME. WE ENCOURAGE YOU TO CONTINUE PAYING BY CHECK OR MONEY ORDER EITHER BY MAIL OR OUR DROP BOX, PAY ONLINE OR PAY BY PHONE. WE WILL CONTINUE TO PROCESS SERVICE APPLICATIONS THROUGH EMAIL AS WE HAVE IN THE PAST WEEKS. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR OFFICE AT 859-623-2323 EXT 9.

CUSTOMERS WHO VISIT THE OFFICE ARE REMINDED OF THE CDC/STATE GUIDELINES FOR PROTECTING THEMSELVES AND OTHERS. APPROPRIATE PPE IS RECOMMENDED FOR NON-VACINATED CUSTOMERS.