PHONE CALL ALERT
Richmond Utilities will not call and demand payment to avoid service disconnection - if you receive a call in this nature please hang up and call our office to verify your account status with us.
BEGINNING WEDNESDAY SEPTEMBER 22, 2021 - RU OFFICE WILL BE CLOSED TO THE PUBLIC - PLEASE REVIEW INFORMATION BELOW AND CONTACT OUR OFFICE FOR ADDITIONAL INFORMATION OR ASSISTANCE - RU APOLOGIZES FOR THE INCONVENIENCE
WE HAVE OUR FORMS AVAILABLE TO YOU ONLINE AND ON THE TABLE IN THE FRONT ENTRANCE FOR YOUR CONVENIENCE. PLEASE CONTACT OUR OFFICE FOR DIRECTIONS IN RETURNING THOSE COMPLETED FORMS TO US, 859-623-2323 EXT 9.
WE HAVE A DROP BOX THAT CAN BE UTILIZED FOR ALL CHECK PAYMENTS. THESE PAYMENTS ARE PROCESSED IN A TIMELY MATTER AND WILL POST TO YOUR ACCOUNT DURING NORMAL BUSINESS HOURS.
OTHER OPTIONS FOR MAKING PAYMENTS ARE:
PAY BY PHONE – 1-877-209-8211
PAY ONLINE - WWW.RICHMONDUTILITIES.COM
THANK YOU FOR COOPERATION IN THIS MATTER. WE ARE WORKING TO PROTECT THE SAFETY OF OUR CUSTOMERS AND EMPLOYEES.
OFFICE IS CLOSED TO IN PERSON VISITS - SEE INFORMATION BELOW TO PROVIDE ANY SERVICE QUESTIONS OR CONCERNS
Within these pages you can find current information relating to our usage rates, how you can pay your bill, natural gas safety, and much more. This site is here to provide you with the most current information possible for your convenience and ease of use. If you have any more questions after visiting this site and reading what we have provided please feel free to contact us. We will be glad to answer your questions and assist you in any way possible.
RICHMOND UTILITES OFFICE WILL BE CLOSED DAILY FROM 11:30 AM TILL 12:30 PM (WALK-IN CUSTOMER SERVICE) - PLEASE PHONE 859-369-5389 DURING THIS TIME PERIOD FOR ASSISTANCE - THANK YOU