PHONE CALL ALERT
Richmond Utilities will not call and demand payment to avoid service disconnection - if you receive a call in this nature please hang up and call our office to verify your account status with us.
DEAR CUSTOMERS:
WE HAVE OUR FORMS AVAILABLE TO YOU ONLINE AND ON THE TABLE IN THE FRONT ENTRANCE FOR YOUR CONVENIENCE. PLEASE CONTACT OUR OFFICE FOR DIRECTIONS IN RETURNING THOSE COMPLETED FORMS TO US, 859-623-2323 EXT 9.
WE HAVE A DROP BOX THAT CAN BE UTILIZED FOR ALL CHECK PAYMENTS. THESE PAYMENTS ARE PROCESSED IN A TIMELY MATTER AND WILL POST TO YOUR ACCOUNT DURING NORMAL BUSINESS HOURS.
OTHER OPTIONS FOR MAKING PAYMENTS ARE:
PAY BY PHONE – 1-877-209-8211
PAY ONLINE - WWW.RICHMONDUTILITIES.COM
THANK YOU FOR COOPERATION IN THIS MATTER. WE ARE WORKING TO PROTECT THE SAFETY OF OUR CUSTOMERS AND EMPLOYEES.
Within these pages you can find current information relating to our usage rates, how you can pay your bill, natural gas safety, and much more. This site is here to provide you with the most current information possible for your convenience and ease of use. If you have any more questions after visiting this site and reading what we have provided please feel free to contact us. We will be glad to answer your questions and assist you in any way possible.
Water & Sewer Rates - July 2023
Water & Sewer Rates - July 2022
RICHMOND UTILITIES WILL BEGIN FLUSHING FIRE HYDRANTS ON MONDAY, JULY 8, 2024 THROUGH AUGUST 2, 2024, IN THE CITY OF RICHMOND, (WEATHER PERMITTING). YOU MAY EXPERIENCE SOME DISCOLORATION OF WATER. THE WATER WILL NOT HARM YOU AND WILL CLEAR UP WHEN YOU ALLOW THE WATER TO RUN FOR A FEW MINUTES.
RICHMOND UTILITES OFFICE WILL BE CLOSED DAILY FROM 11:30 AM TILL 12:30 PM (WALK-IN CUSTOMER SERVICE) - PLEASE PHONE 859-369-5389 DURING THIS TIME PERIOD FOR ASSISTANCE - THANK YOU
We will be closed for the following holidays:
| New Year | Dec 31, 2024 and Jan 1, 2025 |
| Martin Luther King, Jr. Day | Jan 20, 2025 |
| Presidents Day | Feb 17, 2025 |
| Good Friday | Apr 18, 2025 |
| Memorial Day | May 26, 2025 |
| Juneteenth | Jun 19, 2025 |
| Independence Day | July 4, 2025 |
| Labor Day | Sep 1, 2025 |
| Veterans Day | Nov 11, 2025 |
| Thanksgiving | Nov 27 - Nov 28, 2025 |
| Christmas | Dec 24 - Dec 25, 2025 |
| New Year's Eve | Dec 31, 2025 |
(Subject to office open to the public)
TO PRACTICE SOCIAL DISTANCING WE WILL BE LIMITED TO THE NUMBER OF CUSTOMERS IN THE OFFICE AT ONE TIME. WE ENCOURAGE YOU TO CONTINUE PAYING BY CHECK OR MONEY ORDER EITHER BY MAIL OR OUR DROP BOX, PAY ONLINE OR PAY BY PHONE. WE WILL CONTINUE TO PROCESS SERVICE APPLICATIONS THROUGH EMAIL AS WE HAVE IN THE PAST WEEKS. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR OFFICE AT 859-623-2323 EXT 9.
